The Moonridge Guarantee

All our birds come with twenty eight days guarantee
(excluding ducklings and chicks that are purchased from the brooding area)

All our birds come with a lifetime of free advice.
If you have any concerns in the future please do not hesitate to contact us we will do our best to help you and if need be put you in touch with a poultry vet specialist. In case of illness please contact us in the first instance, we have a combined poultry keeping experience in excess of fifty years and can usually help, without the expense of a vet. (We can also recommend experienced specialist vets if needed)

We never knowingly sell a sick or injured bird.
If you are concerned about any of your birds please contact us a soon as possible, we can offer advice, help and or indeed exchange or replace any bird that appears to have poor health within this timescale.

This guarantee does not extend to protect birds against predators, such as fox, dog etc. or any that escape from their new home.
Although we have great belief in the quality of our birds we cannot guarantee them for longer as we have no control over the conditions they are in once they have left us, or any stress they may be exposed to.

We cannot accept responsibility for any extra expenses incurred. We cannot accept responsibility for the illness and loss of birds caused by a virus transmitted by wild birds or your existing flock (i.e. diseases that will remain in the soil) nether can we accept loss caused by poor management.

For any of our home bred / pure breed / bantams / quail or ducks that have not gone through the vaccination programme it is the buyers responsibility to ensure these birds are protected from diseases or viruses carried by their existing flock .

Any longer than 28 days and the unwell bird is likely to have picked up any problems due to their environment and care which is not covered in the guarantee.

Two weeks is the recommended time for you to assess your new bird’s well-being. This time frame gives you the opportunity to observe their behaviour and if you are new to keeping poultry become familiar with what is normal behaviour.

If the bird has come to you with an underlying problem this is likely to display itself within the first two weeks of being in a new home. Stress is one of the biggest factors in a bird’s health and travelling to a new home and it is after this period of stress that underlying problems normally display themselves. It is not abnormal for birds to show low levels of stress in the first few days, this normally dissipates in 24/72 hours dependent on species.

Please keep your receipt as proof of purchase we cannot refund or exchange birds without a valid receipt.

Our hybrid birds have undergone a through vaccination programme which we consider leaves them as bomb proof as is possible and would recommend the hybrids especially for new poultry keepers.

When you collect your bird please either use our poultry boxes to the correct ratio of birds to box or bring your own box with plenty of ventilation.

It is strongly recommended that you take you birds straight home and don’t make any prolonged stops en route as poultry create lots of heat in confined spaces and we cannot accept liability for any mishap happening whilst the bird is in transit.