The Moonridge Guarantee

All our birds come with twenty-eight days guarantee.
This is double the recommended timescale of just 14 days.

This does not include day old and off heat birds but covers outside and hardy and feathered.  

All our birds come with a lifetime of free advice.
If you have any concerns in the future please do not hesitate to contact us we will do our best to help you and if need be put you in touch with a poultry vet specialist. In case of illness please contact us in the first instance, we have a combined poultry keeping experience in excess of fifty years and can usually help, without the expense of a vet. (We can also recommend experienced specialist vets if needed)

We never knowingly sell a sick or injured bird.

  • If you are concerned about any of your birds please contact us a soon as possible, we can offer advice, help and or indeed exchange or replace any bird that appears to have poor health within this timescale. Please read exclusions below.
  • This guarantee does not extend to protect birds against predators, such as fox, dog etc. or any that escape from their new home.
  • This guarantee does not extend to any injuries incurred since they have been with you. This guarantee does not cover accidents and mishaps that injure or cause fatality to your bird, we cannot control the environment you expose your birds to once they leave the farm.
  • Although we have great belief in the quality of our birds, we cannot guarantee them for longer as we have no control over the conditions they are in once they have left us, or any stress they may be exposed to.
  • We cannot accept responsibility for any extra expenses incurred. We cannot accept responsibility for the illness and loss of birds caused by a virus transmitted by wild birds or your existing flock (i.e. diseases that will remain in the soil) nether can we accept loss or injury caused by poor management.
  • For any of our home bred / pure breed / bantams / quail or ducks that have not gone through the vaccination programme it is the buyer’s responsibility to ensure these birds are protected from diseases or viruses carried by their existing flock.
  • Any longer than 28 days and the unwell bird is likely to have picked up any problems due to their environment and care which is not covered in the guarantee.
  • Two weeks is the recommended time for you to assess your new bird’s well-being. This time frame gives you the opportunity to observe their behaviour and if you are new to keeping poultry become familiar with what is normal behaviour. Our guarantee goes above and beyond this time frame
  • If the bird has come to you with an underlying problem this is likely to display itself within the first two weeks of being in a new home. Stress is one of the biggest factors in a bird’s health and travelling to a new home and it is after this period of stress that underlying problems normally display themselves. It is not abnormal for birds to show low levels of stress in the first few days, this normally dissipates in 24/72 hours dependent on species.
  • We can not guarantee your bird will lay eggs, although our POL hybrids and domestic ducks and quail are sold as egg layers, this can depend on feed, lighting, housing conditions and the environment you keep them. We will always advise how best to keep your birds so that they will lay. Depending on the age of the bird and the time of the year birds will start to lay at different ages.
  • Our hybrid birds have undergone a through vaccination programme which we consider leaves them as bomb proof as is possible and would recommend the hybrids especially for new poultry keepers.
  • We recommend you take your birds home and transport them in appropriate boxes. We will not accept liability for any bird transported in boxes we have not seen and judged appropriate.
  • Please keep your receipt as proof of purchase we cannot refund or exchange birds without a valid receipt.
    For this guarantee to apply an email or text from Moon Ridge Farm is required confirming the guarantee stands .This guarantee will not apply unless you have the exchange or refund accepted in print. Please do not turn up wanting a full refund or exchange without written acceptance that the guarantee stands.

 

Passionate about poultry

Passionate about poultry

We all love working with poultry. Between us there is over 8 decades of experience in owning all types of poultry as a hobby and commercially. Our poultry team have qualifications in animal and poultry care. All our team participate in our regular training sessions led by top poultry vets.

Plenty of poultry

Plenty of poultry

As well as our breeds of chickens we have ducks, geese, quail, peafowl and guinea fowl, beautiful wildfowl and even rheas. All kept in a beautiful farm setting overlooking the Creedy valley. We have poultry paddocks, open fronted barns, a quackery, parkland and brooder areas where all our birds can be seen.

Perfect Poultry

Perfect Poultry

All our point of lay birds come with a 28-day health guarantee. We hatch and rear most of our own birds or use partner farms to rear our birds for us to our exacting standards. Our business is all about poultry. We offer free friendly practical and simple advice on everything we sell here.

Plus, more than Poultry

Plus, more than Poultry

As a working farm we also have pygmy goats, sheep, deer , pigs , wallabies to purchase (advance notice needed) We also have a fabulous shop here selling everything poultry from feed and bedding to housing plus a range of other feeds for your small holding animals.