Visit our Farm

COVID CURRENT SITUATION PLEASE READ Plus Avian Flu Restrictions 
We welcome all our customers but please take some time to read the following so you are aware of how we are operating at the moment as we have changed the way we do things at the farm.

AVIAN FLU
Until otherwise notified we are open on Wednesdays and Saturdays for Click and Collect only 10am – 4.30pm. All other times strictly by appointment.
All areas on the farm are restricted due to Avian Flu restrictions.
You are still permitted to visit the farm and purchase livestock, access around the farm is limited and we have foot dips and vehicle disinfectant  mats on entrance to the farm.
Until further notice there are no courier deliveries of live birds. We will advise when we are allowed to restart this service 

Please make all your purchases online for click and collect if possible, The shop will be open for essentials on our opening days only.
Although contact less our service is not faceless, we are here to help with any questions and advice. 

The website is updated in real time, click on the product to see if in stock you will see how many or if out of stock. 
If it is out of stock it is not here at the farm. We do not have any poultry /products here for sale if they are not listed on the website.
Please do not telephone reserving birds we can only take reservations if ordered and paid for via the website.

We will be operating a click and collect service with the shop open for your poultry essentials on these days only. 
Please make all your purchases online for click and collect if possible, The shop will be open for essentials on our opening days only.
Although contact less our service is not faceless, we are here to help with any questions and advice. 

The website is updated in real time, click on the product to see if in stock you will see how many or if out of stock. 
If it is out of stock it is not here at the farm. We do not have any poultry /products here for sale if they are not listed on the website.
Please do not telephone reserving birds we can only take reservations if ordered and paid for via the website.

To Make a purchase 

• Go to the page of the products or poultry you wish to order select sex/type/colour and  number add to cart. Also please select if you require your birds wings clipped. 
• Once all your items are selected go to the cart here you can select either collection or delivery  This option is chosen at the cart. We provide carry boxes. 
• For collection you can then choose a date and time this option is selected at the cart (Currently Weds and Saturday only)
• Deliveries of live animals will be made on the Thursday following your order (must be placed by Friday Midday).
• Please contact us before you place orders outside of England (Wales and Scotland) as there is a limit on where deliveries can be made, and there may be a surcharge to some areas.
• We are not taking reservations and orders for any birds not currently in stock
• ON OCCASION WE MAY HAVE TO OFFER A SUBSTITUTE FOR ANY PRODUCT YOU MAY HAVE ORDERED. 
• All stock levels are live and current. If the product is not in stock, please click and add to waiting list, as soon as stock is relisted you will automatically be sent a notification.

Collection service (Currently Weds and Saturday only)

• Arrive during your chosen time and your order will be waiting for you at the collection area. Just inside the shop 
• Please check your order is correct at collection we can not be responsible for inaccuracies once the birds have left the farm unless covered in our guarantee 
• If you have requested your birds wings to be clipped please check with a member of the team that this has been done prior to leaving.

 Delivery Service live animals  (Thursday). 

• This is for the delivery of live birds/livestock.
• Standard delivery day for these orders made via the website is a Thursday. Your order must be made the Friday by midday for delivery the following Thursday.
• Deliveries are made via a DEFRA registered courier or with our selves depending on type and quantity.
• Delivery price starts at £60.
• We do not deliver chicks, ducklings, or goslings.
• You must be present to receive your order. The courier company will contact you the day prior or the day of your delivery with an ETA. This is very approximate and can be quite early in the morning or late in the day. We ask that you allocate the whole day for your delivery as we are unable to determine a time until the courier has confirmed their route. 
• Our guarantee does not extend to cover the delivery cost, if you are unhappy with your products the cost of return is not included in our guarantee policy. If the product is proved to be faulty, we will refund the cost of the product. 
• We can not be held responsible for the actions of the courier.
• Please place your order for live bird’s delivery separate to any hatching eggs or housing. The delivery requirements are different so cannot be mixed in the cart.
  Please order and pay separately for these items

Delivery Service Product 
If you have placed an order for live birds we will try to deliver your product at the same time. This is not always possible. The charge for the delivery of the product remains the same.
We will deliver your product via Royal Mail or courier depending on size or weight. We aim to send all product within 3 working days. We use Special royal mail for hatching eggs. Second Class for all other product.

Wales* Scotland*
*some areas of Scotland and Wales incur an additional charge please contact us for exact quote. We only deliver as far north as Perth.

Quail Hatching eggs 
THESE CAN BE PURCHASED FOR COLLECTION OR POSTAGE 
Quail hatching eggs are sold per dozen, so 1 in your shopping basket equates to 12 hatching eggs.
Please go to the product page and order selecting delivery at the cart if you want them posting out.
For smaller orders ( less than 8 dozen ) they are sent out Royal Mail Special delivery – they require a signature.
All the information about our hatching eggs are on the product page.

IMPORTANT INFORMATION 

• PLEASE CHECK STOCK LEVELS ON THE WEBSITE BEFORE YOU TRAVEL 
• If possible, please buy online for collection, your birds and product will be ready on your chosen day in carry boxes.
• Please do not visit the farm unless you are wanting to purchase anything. 
• It is preferable to telephone for advice after reading our help and advice section this cuts down on face to face contact.
• For purchase of birds here at the farm the team will ‘catch up based on breed’
• It will not always be possible to choose individual birds as catching up particular birds can cause additional stress for the bird and can compromise its welfare.
• We do not sell singular birds and our guarantee does not cover single bird purchases.

 

 

Moon Ridge Farm, Newton st Cyres
Exeter Devon Ex55aa
( page down for directions ) 
 Opening hours 
closed now until 2nd January 2021

 

Telephone enquiries
Monday – Saturday 8.30am – 8.30pm

For out of hours collections please call us first , we do try and be flexible but most evenings we have other  family commitments outside of the farm.

If you come outside of these  opening hours the farm will be closed.

On Mondays there are no poultry sales people on site, and the shop is not open.
Collections only of birds can be organized on this day with prior arrangement.
We are a working farm and have to tend to animals away from the front of the farm.
Thank you for your for understanding.

 

How to find us

Address: Moon Ridge Farm, Newton St Cyres, Exeter, Devon EX5 5AA

Please see below for a map and directions:

View Larger Map

From Exeter

Follow the signs to A377 to Crediton , at Cowley Bridge Roundabout follow signs to Crediton on A377 , (this is a mini round about and you will turn left and go over two small bridges ) one over the rail way one over the river. We are situated two miles from this point on the left hand side of the road . You will pass a large garden centre and a long layby with a cafe in . We are the next turning left after this laybe (approx 200yds) We have a large wooden sign at our entrance which is right on the main road . Go through the entrance yard and follow the lane to the large green shed and there is parking opposite.

From Crediton

Head towards Exeter on the A 377 go through the village of Newton St Cyres up the hill past the school and out of the village . You will pass a road narrow sign with houses on either side on a bend. Our entrance is after the small row of terraced cottages on the right . Just before the village sign to Half Moon .We have a large wooden sign at our entrance which is right on the main road . Go through the entrance yard and follow the lane to the large green shed and there is parking opposite .